Customer experience and company culture are irreplaceably the two most important dynamics to any business, and yet so many seem to overlook their importance. In a world of fast paced service and demands, many companies may lose sight of the simple things, capturing the sale now while limiting the customer satisfaction.
Some companies however go out of their way to provide a top tier customer experience and employment culture like no other. Results matter just as much as customer satisfaction, as the true gain comes from the fulfillment of the service more than the monetary gain.
This is the way of the Jhon Jhon Institute.
We make people feel like part of the family when you come in.” Jhon Jhon explains. “You’re not a stranger, I don’t care who you are or how you are dressed, you are treated with love. We’re not here just for your money, we’re here because we really care. We want our customers to feel good about themselves.”
Jhon Jhon Ventura, owner and CEO of The Jhon Jhon Institute, brings an extensive amount of experience and certifications to the table. Jhon Jhon is a Board Certified Practitioner, National Board Instructor and Board Examiner by the American Academy of Micropigmentation, as well as a Certified Permanent Cosmetic Professional and Trainer Member with The Society of Permanent Cosmetic Professionals.
Providing a wide range of services such as Permanent/Paramedical Cosmetic Services (skin color camouflage, areola restoration, permanent makeup, etc.), Plasma Fibroblasting, Non-Laser Tattoo removal, and Microblading – Jhon Jhon’s passion for the beauty industry was inspired by his grandmother, having seen her partake in her hospital’s beauty day’s as a cancer patient.
“I want to help people feel confident and comfortable in their own skin.” Jhon Jhon explains. “Not just for a day, but every day.”
When you enter the Jhon Jhon Institute, you are immediately treated like family. Jhon Jhon and his staff quickly welcome you home with refreshments and kindness, ensuring you the full Jhon Jhon experience.
“Before Covid-19 we gave everyone hugs.” Jhon Jhon explains. “We offer food and drinks, we make people feel like part of the family when they come in.”
Whereas, many customers may turn down a refreshment upon being asked if they’d like one, Jhon Jhon goes out of his way to simply provide, ensuring that everybody feels welcome no matter what their situation.
“We just give we don’t ask.” Jhon Jhon explains. “When our customers come in we just give them tea or coffee without even asking. We cater to our customers to make sure from the time they walk in, to the time they walk out, they get the full Jhon Jhon experience. We even have a kitchen!”
Filled with such passion for his service and clients, Jhon Jhon even looks to help all customers with their services regardless of financial situation.
“I don’t care if you are poor, rich or whatever. I will help you get your service. I work with my clients and do anything possible to help them, which in return they are even more grateful. It’s such a blessing that I continue to get more clients.”
Born to the birth name Edward, the name Jhon Jhon was given by his grandmother, as she called him Jhon Jhon. To further pay homage to his grandmother and instill the same love from the name into his company, The Jhon Jhon Institute was founded under those principles.
“Eddie sounded more like a stage name to me. Jhon Jhon felt more like a creation of my grandmother, of love life and happiness and giving to people. Of trying to be the best person you can possibly be, so Jhon Jhon means so much to me. That’s why on my staff listing everyone’s last name is Jhon Jhon, we are all Jhon Jhon. To be Jhon Jhon and to give our customers the Jhon Jhon experience.”
Clients of all demographics, backgrounds and situations will be blown away by the incredible customer experience and the amazing services provided by the Jhon Jhon Institute. An exceptionally dedicated passion, the Jhon Jhon Experience is clearly unmatched, providing nothing but exceptionally life changing results. The full experience will leave you feeling loved, valued and appreciated – setting the bar for customer satisfaction.
“People will keep coming back when they feel wanted. We become very close with our clients. It’s a wonderful bond that I’ve created with my students and my clients.”
For more information on Jhon-Jhon and The Jhon-Jhon Institute, visit https://jhonjhon.com and follow Jhon-Jhon on social media at @jhonjhonventura and @thejhonjhoninstitute.
